iPhone SIM unlock

Frequently Asked Questions

Q: Which iPhone models can be unlocked through this service?

A: Our unique unlock service works for any iPhone model and supports all bootloaders, basebands, and firmwares. This is not a jailbreak or software unlock - we factory unlock using Apple's IMEI database.


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Q: Can you unlock a secondhand iPhone if I am not the original owner?

A: Totally! If you just got your iPhone as a gift, bought it on eBay, Amazon, etc., you can use our unlocking service to get it unlocked.


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Q: Which carriers does this service support?

A: We unlock all major U.S., UK, Canadian and Australian wireless service providers and some providers in other countries as well.


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Q: How does the unlocking process work step-by-step?

A: You simply place a quick order providing us with your iPhone model, current carrier, and the 15-digit IMEI number. We then send an unlock request to the carrier through our official channel. Once the phone is marked unlocked in the IMEI database, we will send you an email and you will finish the final step of the official unlocking process in iTunes.


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Q: Can you unlock my iPhone if I still have a contract with the carrier?

A: In most cases the answer is Yes. If we cannot unlock your device for any reason you will receive full refund.


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Q: Will I be able to use an At&t iPhone on T-Mobile network?

A: After SIM unlock is complete, you will be able to use it on any GMS network in your own country or abroad.


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Q: Does the phone have to be located in the country where it was purchased in order to qualify for this unlock?

A: No, the headset can be anywhere in the world - our official unlock is not sensitive to any geographic location of the phone. As long as you have access to iTunes to perform a final step of the unlocking process, you are good to go no matter where you or the phone is located.


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Q: I tried a software-based unlock and it failed, can I still take advantage of your service to get my device unlocked?

A: Absolutely! There are many websites out there selling software that doesn't actually do anything other than get your iPhone into a restore loop, or merely jailbreak it whilst claiming to SIM-unlock it. We can help unlock it and you can then update to the latest iOS version to sync it in iTunes. We also can unlock handsets which have been barred or reported as lost or stolen dependent on network.


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Q: Is it possible to unlock AT&T iPhone that was not activated with AT&T SIM?

A: The short answer is "YES" but you may need to use an At&t SIM card to activate it after unlock complete. You can use a free activation checker at iPhoneox.com before placing your order with us.


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Q: Can you unlock blacklisted iPhone?

A: No, for ethical reasons we do not unlock blacklisted devices anymore.


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Q: What is the difference between remote unlock service and an unlock chip?

A: Remote unlock service uses Apple database to mark your device as unlocked so you can use it on your network of choice. An unlock chip is technology that provides the same unlock functionality but by using a small paper thin chip that you place under the SIM card that you want to use.


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Q: Does the chip work the same way as factory unlock service?

A: Yes, in terms of functionality of the device you get the same benefits - you can use your iPhone for calls, texts or 4G LTE data on any GSM network.


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Q: Will the chip unlock my Sprint iPhone to use on Metro PCS?

A: Yes, the chip will unlock your Sprint iPhone for all GSM networks that include U.S. networks like At&t, T-Mobile and prepaid networks like Metro PCS.


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Q: Will the chip unlock Sprint iPhone to use on Verizon?

A: No, Verizon is a CDMA network and the chip only unlocks iPhone for GSM networks.


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Q: I need to use my Sprint iPhone outside the U.S. Will the chip unlock it for international SIM?

A: Yes, absolutely, the chip will unlock your Sprint iPhone so it can be used outside the U.S. with an international carrier SIM card.


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Q: Is there a money back guarantee if the chip does not work?

A: Yes, there is a full money back guarantee.


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Q: How does the chip unlock work? Is it safe?

A: The chip comes pre-programmed for the latest iOS and it can be used right away. Simply turn off your iPhone. Place the chip under your SIM card. Turn the iPhone back on and wait 10 seconds for service to appear in the upper left corner. It is absolutely safe to use and will not damage your iPhone or void your warranty.


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Q: Do I need to keep the chip in the phone at all times for it to remain unlocked?

A: Yes. The chip has to stay in the phone as long as you need to use a different SIM card.


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Q: Will I be able to update my iOS when I use the unlock chip?

A: The chip is pre-programmed to your initial iOS. Once you decide to upgrade, you will need to enter a new code for the chip which you can easily request on our website.

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