iPhone SIM unlock

Frequently Asked Questions

Q: Which iPhone models can be unlocked with this service?

A: Our factory unlocking service works for any iPhone model. Notice, this is not a jailbreak, software or chip unlock - we factory unlock your device through the original carrier.


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Q: Can you unlock a secondhand iPhone if I am not the original owner?

A: Totally! If you just got your iPhone as a gift, bought it on eBay, Amazon, etc., you can use our unlocking service to get it unlocked if it is eligible.


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Q: Which carriers does this service support?

A: We unlock all major U.S., UK, Canadian, etc. wireless service providers and some providers in other countries as well. Simply select your carrier in the drop down menu.


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Q: How does the unlocking process work step-by-step?

A: You simply place a quick order providing us with your iPhone model, current carrier, and the 15-digit IMEI number. We then send an unlock request to the carrier. Once the phone is marked unlocked in the IMEI database, we will send you an email and you will finish the final step by restarting your device.


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Q: Can you unlock my iPhone if I still have a contract with the carrier?

A: Not always, but no worries! If we cannot unlock your device for any reason you will receive full refund.


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Q: Will I be able to use my unlocked phone on any network?

A: Yes if your device is compatible with that network. In general, after SIM unlock is complete, you will be able to use your phone on any GSM or CDMA network in your own country or abroad.


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Q: Does the phone have to be located in the country where it was purchased in order to qualify for this unlock?

A: No, the device can be anywhere in the world - our official unlock is not sensitive to any geographic location of the phone.


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Q: I tried a software-based unlock and it failed, can I still take advantage of your service to get my device unlocked?

A: Absolutely!


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Q: Is it possible to unlock an iPhone that was not previously activated?

A: The short answer is "YES" in most cases.


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Q: Can you unlock blacklisted iPhone?

A: No, for ethical reasons we do not unlock blacklisted devices anymore.


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