Q: Which iPhone models can be unlocked through this service?
A: Our unique unlock service works for any iPhone model and supports all bootloaders, basebands, and firmwares. This is not a jailbreak or software unlock - we factory unlock using Apple's IMEI database.
Q: How does the unlocking process work step-by-step?
A: You simply place a quick order providing us with your iPhone model, current carrier, and the 15-digit IMEI number. We then send an unlock request to the carrier through our official channel. Once the phone is marked unlocked in the IMEI database, we will send you an email and you will finish the final step of the official unlocking process in iTunes.
Q: Does the phone have to be located in the country where it was purchased in order to qualify for this unlock?
A: No, the headset can be anywhere in the world - our official unlock is not sensitive to any geographic location of the phone. As long as you have access to iTunes to perform a final step of the unlocking process, you are good to go no matter where you or the phone is located.
Q: I tried a software-based unlock and it failed, can I still take advantage of your service to get my device unlocked?
A: Absolutely! There are many websites out there selling software that doesn't actually do anything other than get your iPhone into a restore loop, or merely jailbreak it whilst claiming to SIM-unlock it. We can help unlock it and you can then update to the latest iOS version to sync it in iTunes. We also can unlock handsets which have been barred or reported as lost or stolen dependent on network.
Important: You must select the network the handset is currently locked to, however any sim card will unlock the device.
Don't select the network you want to run it on - once unlocked you will be able to use your iPhone on any network.
If you are not sure which carrier your iPhone is locked to OR whether your iPhone is currently locked / unlocked, simply select "Don't know your carrier?" above and we will run a check first - before you can order the unlock if needed.
IMEI number: *
15-digit number unique to your handset. You can find it in the Settings > General > About screen, OR by dialling *#06#